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The Eviction Resolution Program was created to resolve landlord and tenant disputes before they lead to court filings and evictions. Communication between landlords and tenants can be challenging.

 

A specially-trained Eviction Resolution Specialist is available to provide guidance and assistance over the phone, as well as arrange mediation services when needed. We also offer resources to assist Spanish-speaking members of our community.

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Neutral Ground Dispute Resolution Center (DRC) will:

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• provide forms needed to comply with ERPP protocol.

• provide facilitative negotiations regarding repayment plans.

• connect tenants to any available rental assistance.

• refer tenants and landlords for legal assistance.

• provide a DRC Certificate to parties if there is no resolution.

 

Note: Landlords must have a DRC Certificate in order to file an unlawful detainer with the court.

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LANDLORDS

 

You are required to present individualized and reasonable payment plans for your tenants. Your flexibility can help preserve your relationships with your tenants and help them maintain housing.

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TENANTS

 

Landlords are required to present a personalized, reasonable repayment plan for any rent missed. You will have to pay back any missed rent through a payment plan.  Prepare for this conversation and consider how you can help your landlord understand your financial situation in order to make your payment plan work for you.